Returns & Exchanges
At Plantoria Pure Inc., we stand behind the botanical integrity of our beauty products and offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, we are happy to assist you with a return or exchange to ensure your skincare journey remains perfect.
Initiate Your Request
Contact our support team at [email protected] within 30 days of delivery with your order number and the reason for your return.
Prepare Your Package
Carefully pack the items in their original packaging to prevent damage during transit, ensuring at least 50% of the product remains.
Ship It Back
Affix the prepaid shipping label provided by our team to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing